Frequently Asked Questions
Everything you need to know about shopping with Streetdirectory
What are the available shipping options within Singapore?
We offer standard doorstep delivery via local couriers, typically arriving within 3-5 working days. For urgent orders, express same-day delivery options are available for selected products at an additional fee.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a unique tracking number. You can use this number on our tracking portal or the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as local payment methods including PayNow, GrabPay, and various internet banking transfers.
What is your return and exchange policy?
If you receive a defective or incorrect item, you may request a return or exchange within 7 days of receipt. Please ensure the item remains in its original packaging with all tags intact to qualify for a refund.
Do you offer international shipping?
Currently, we primarily serve the Singapore market. However, we can arrange international shipping for specific products upon request. Please contact our support team for a customized shipping quote.
How do I contact customer support for order issues?
You can reach our customer service team via the 'Contact Us' form on our website, or by emailing [email protected]. Our team is available Monday to Friday, 9:00 AM to 6:00 PM.