Returns & Exchanges
At Streetdirectory.com.sg, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of receipt as long as they are in original condition.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and submit a formal request.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is unused to qualify for a full refund.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized courier point or schedule a collection through our portal.
Verification and Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing